How much time have you spent answering thousands of questions of your clients instead of developing your business?
If this question has brought you to a standstill, then it is time to change your business priorities. Just imagine how much spare time you’ll get after you free yourself from the necessity to do customer support!
SUPPORTO is your reliable business-satellite. In our team we have 40 high-qualified professionals of customer support who are ready to provide your clients with the competent answers within 1 minute 24 hours a day in 8 languages.
I offer you our
two main services
Customer support is a client-oriented service that focuses on providing and delivering professional assistance in various support channels. Customer support specialist provides the customers with any product-related information and helps the clients to resolve different technical problems.
Community management aims to build a long-term relationship with your customers by creating qualitative and interesting content on social media platforms. This kind of service helps to grow company’s online communities and significantly increase brand loyalty.
Start building communication with your customers right now!Get started
Who are we
SUPPORTO is a Ukrainian customer support agency which provides business oriented services for small and large-scale businesses. SUPPORTO specializes community management aimed at stimulating chat activities and customer support services that give clients answers to all possible questions in 24/7 mode.
Our organizational structure includes development department which aims at coordinating the teamwork, establishing communication with the team leads of the groups and also addressing such issues as forming of the Q&A documentation and ensuring quality control.
Our primary goal is
Our primary goal is to help your company optimize all business processes, to attract more customers to your product, enhance your competitive advantage and stabilize financial situation in your company.
Protecting the confidentiality of our customer information is our number 1 priority.
SaaS support outsourcing
SaaS support outsourcing is based on the SaaS (Software as a service) business model, which provides constant support to your customers.
Our team of professionals are ready to keep your clients interested in the product 24/7.GET STARTED
Customer service outsourcing
Customer service outsourcing aims at extending the number of your buyers by providing a round-the-clock assistance, which includes consulting and answering product related questions.GET STARTED
Social media Support Outsourcing
Social media Support Outsourcing is an effective instrument which provides multi-channel aid and helps to maintain a good interaction with the target audience.GET STARTED
Blockchain & Cryptocurrency support service
Blockchain & cryptocurrency support service provides top-notch support of blockchain and cryptocurrency solutions that will significantly simplify financial side of your business.GET STARTED
This service includes the support of your clients in all social media channels on behalf of your company 24/7. The answers to the questions of any complexity will be provided to your customers within 1 minute.
$2500 /monthLEAVE A REQUEST
Apart from the support of your clients on behalf of your company, this service includes monitoring of social media channels in English (Telegram, Instagram, Facebook, Twitter, Reddit, Bitcointalk) and maintenance of activity, social media commenting, consulting and 24/7 natural chat conversations.
Monitoring of additional channel (Viber, Whatsapp, Youtube and others)
A special offer for special customers!
In the first month you can get monitoring service of the additional social media channel for free! Should be discussed individually.
It includes customer support, monitoring of social media channels, maintenance and analysis of activity, community management as well as posting articles on social media platforms, translation of the materials in different languages.
$6500 /monthLEAVE A REQUEST
You can combine any services you need in your own service package. The price should be discussed individually.
Market analysis - estimating the market of the clients’ services and products in volume and in value, providing a qualitative and quantitative assessment of cost structure, profitability and growth rate, identifying target audience and market needs, providing benchmarking analysis of your competitors.
Solution Development - development and integration of effective business solutions based on the customers’ requirements, market analysis and competition evaluation.
Content management - identifying project’s content requirements, developing effective solutions for content presentations, developing a content strategy (a thorough content plan) and also providing high quality translations.
Design development - creation and development of the related social media design images and graphics.
How good is your business? Make sure you are moving in the right direction!GET checklist
Our clients about us
We want to thank the excellent support service specialists for the quick comprehension of the project and the ability to instantly and competently answer the questions of our users! Also, thanks to the co-ordinated work of your avatars, the chat activity of our project has grown several times.
It should be noted that the live dialogs of your avatars-specialists in the chats are really amazing. Sometimes it was difficult even for us to distinguish the real user from the fake one. Your customer support team has proved that they possess a good knowledge of English and can answer the questions of any complexity.
SUPORTO team has always astonished our customers by individual approach to each case and effective solution to any problems. We were fortunate to collaborate with such responsible and professional people. Thank you for providing such a great service for our clients!
Besides giving comprehensive and competent answers to the customers, our specialists managed to create a cozy and warm environment, where every customer’s voice was heard and everyone could get a good assistance and useful advice.
During our work, we have established good relationship with the project’s supporters and clients. Our customer support specialists gave only true and reliable information and our avatars managed to arise clients’ interest to the project development.